Hygiene and Safety Measures

In view of the current situation following the pandemic COVID-19, PHC Hotels has been guiding its performance by an attitude of responsibility in relation to the measures defined by the Ministry of Health, National Health Authority and Portuguese Turism Board – Clean&Safe Certification, as well as complying with the requirements of World Travel & Tourism Council – Safe Travels, assuming the safety of its guests, partners and employees as a priority.

For the safety of all of us, PHC Hotels has adopted hygiene and safety measures that promote the common well-being and contribute to the control and mitigation of Covid 19. We are glad to share them with you and we appreciate your cooperation and the compliance with the defined guidelines.



We took the necessary measures that enable us to be together again in safety and we count on you to comply with the following standards.


Entering the Hotel

  • Disinfect your hands whenever you enter the Hotel
  • Your body temperature is measured whenever you enter the Hotel
  • Our baggage team disinfects your luggage


During your Stay

  • Disinfect your hands several times a day using the various sanitation point available in the hotel and before entering bars and restaurants
  • Access more information and consult our menus through the TV directory, App or QRcode
  • Always keep the safety distance
  • Wait for the elevator to be empty before using it
  • Comply with the respiratory etiquette rules


Before Check Out

  • We suggest that you pay for extras the day before your check out, preferably between 8pm and 11pm
  • We appreciate tha you pay with contactless card or any other virtual payment method available


In case of non-compliance with the rules, the situation will be forwarded to the General Manager which will follow up accordingly.



Protection Equipment

Protection Equipment

  All our employes are using the recommended protective equipment (masks or visors) in order to guarantee the safety.   We...
Social Distancing

Social Distancing

The safety distance between members of our team and between our team and the guest will be mantained in...
Cleaning and Desinfection

Cleaning and Desinfection

We guarantee frequent desinfection of all touch surfaces, such as electronic equipment, elevator call buttons, door handles or handrails.   ...
Isolation Rooms and Training

Isolation Rooms and Training

If necessary, we have rooms reserved for quarantine purposes.   Our team is specifically trained to comply with the Internal...