WEBSITE PRIVACY POLICY – www.hotelportugal.com

IDENTIFICATION OF THE DATA CONTROLLER

Name: Sociedade Hoteleira de Turismo Sotelmo, SA

Registered office: Praça Martim Moniz 2 – 1100-341 Lisbon, Portugal

Corporate Tax Identification Number (NIPC): 500258554

Telephone: +351 218 842 120 (call to the Portuguese national landline network)

Email: info.hotelportugal@phchotels.pt

DUTY TO INFORM

The protection of personal data of natural persons in Portugal is governed by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (“GDPR”) and Law No. 58/2019 of 8 August, which ensure the protection of natural persons with regard to the processing of personal data and the free movement of such data.

 

“Personal data” means any information of any nature, regardless of its medium, including sound and images, relating to an identified or identifiable natural person. Therefore, this protection does not extend to data relating to legal entities.

 

A person is considered identifiable if they can be identified directly or indirectly, particularly by reference to an identification number or one or more factors specific to their physical, physiological, psychological, economic, cultural or social identity (for example, their name associated with their telephone number or email address).

 

By reading this Privacy Policy, the User is informed about the processing of their personal data carried out by Sociedade Hoteleira de Turismo Sotelmo, SA through the website www.hotelportugal.com .

PURPOSES OF PERSONAL DATA PROCESSING

The personal data we collect and process through the Website identified above will be used exclusively for the following purposes:

  1. Managing the contracting of services through the Website, such as contact requests or reservation management;
  2. Periodically sending communications containing news related to the activities of Sociedade Hoteleira de Turismo Sotelmo, SA and the sector in which it operates;
  3. Anonymous and aggregated analysis of the use of services to identify Users’ habits and trends, with the aim of improving the services offered and meeting Users’ specific needs;
  4. In the event of employment, the data collected through this Website, together with other data obtained within the scope of the contractual relationship, will be used for human resources management, to ensure compliance with legal obligations and to provide employees with the resources necessary to carry out their professional activities;
  5. Complying with national and international legal provisions or executing an order issued by the competent judicial authorities;
  6. Complying with legal obligations arising from applicable data protection legislation, as well as enabling data subjects to exercise their rights, particularly the defence of a legal claim in judicial proceedings.

Sociedade Hoteleira de Turismo Sotelmo, SA guarantees the confidentiality of all data provided. Although Sociedade Hoteleira de Turismo Sotelmo, SA collects and otherwise processes data securely, using the most appropriate techniques to prevent its loss or manipulation, it is important to bear in mind that data collection over open networks does not allow personal data to be transmitted under conditions of absolute security, and there is a risk that such data may be accessed and used by unauthorised third parties.

Failure to provide the information marked as mandatory may make it impossible to respond to the data subject’s request.

LAWFUL BASIS FOR THE PROCESSING OF PERSONAL DATA

Sociedade Hoteleira de Turismo Sotelmo, SA processes Users’ data:

  1. when they give their freely given, specific, informed and unambiguous consent to the processing of their personal data for specific purposes; and/or
  2. when processing is necessary for the performance of a contract to which the User is a party, or in order to take steps at the User’s request prior to entering into a contract; and/or
  3. to comply with legal obligations to which Sociedade Hoteleira de Turismo Sotelmo, SA is subject; and/or
  4. for the purposes of the legitimate interests pursued by Sociedade Hoteleira de Turismo Sotelmo, SA or by third parties, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require the protection of personal data.

 

The User guarantees that the information provided is true, accurate, complete and up to date, and is responsible for any direct or indirect damage or loss that may result from a breach of this obligation.

 

If the data provided belongs to a third party, the User guarantees that they have informed the third party of the matters set out in this document and obtained their authorisation to provide their data to Sociedade Hoteleira de Turismo Sotelmo, SA for the purposes indicated.

DATA RETENTION PERIOD

Sociedade Hoteleira de Turismo Sotelmo, SA only retains and processes your personal data for as long as is necessary or legally required to fulfil the purposes described above, applying information retention criteria appropriate to each processing activity and in accordance with applicable legal and regulatory obligations.

 

Sociedade Hoteleira de Turismo Sotelmo, SA retains personal data in its systems in a manner that allows data subjects to be identified, in accordance with the following criteria:

 

  • for no longer than is necessary to fulfil the purposes for which the data was collected, unless legal or contractual obligations provide otherwise;
  • to comply with specific legal or contractual obligations;
  • where applicable and lawful, until the Data Subject submits a request to object to the processing or to have their data erased.

DATA DISCLOSURE

In addition to disclosures made in compliance with legal obligations, the Data Subject’s personal data may be accessed, besides Sociedade Hoteleira de Turismo Sotelmo, SA, by:

  • external service providers of Sociedade Hoteleira de Turismo Sotelmo, SA, acting as data processors;
  • national and international companies belonging to the same group as Sociedade Hoteleira de Turismo Sotelmo, SA;
  • authorities in general, government administrations, public entities and bodies, both national and international;
  • Sociedade Hoteleira de Turismo Sotelmo, SA

INTERNATIONAL DATA TRANSFERS

The personal data collected will be processed within the European Economic Area, with no international data transfers to third countries or international organisations.

 

In the event that personal data is processed outside the European Economic Area, such processing will only take place subject to the implementation of appropriate safeguards and the required level of protection, in accordance with personal data protection legislation.

INFORMATION SECURITY

Sociedade Hoteleira de Turismo Sotelmo, SA has implemented appropriate technical and organisational security measures to ensure the security of the personal data provided by the User, with the aim of preventing its alteration, loss, unauthorised processing and/or access, taking into account the current state of technology, the nature of the data stored and the risks to which it is exposed.

Personal data is processed with the level of protection legally required to ensure its security and prevent its alteration, loss, unauthorised processing or access, taking into account the state of technology. The User acknowledges and accepts that security measures on the Internet are not infallible.

If Sociedade Hoteleira de Turismo Sotelmo, SA subcontracts the provision of services involving the disclosure of personal data to other entities, those entities will be required to adopt the necessary technical and organisational measures to protect personal data against destruction, loss, alteration, disclosure, unauthorised access or any other form of unlawful processing.

EXERCISING YOUR RIGHTS

In accordance with the provisions of the GDPR, the User may exercise their rights of access, rectification and, where applicable, restriction of processing, erasure, data portability, objection and withdrawal of consent, under the terms of the GDPR, by submitting a written request through any of the following means, specifying the right or rights they wish to exercise:

SUPERVISORY AUTHORITY

The User also has the right to lodge a complaint with the Portuguese Data Protection Authority (Comissão Nacional de Proteção de Dados) regarding matters relating to the exercise of their rights and the protection of their personal data, if they believe that their data protection rights have been violated.

THIRD-PARTY WEBSITES

The Website may contain advertisements, links or other content that link to or redirect Users to pages and services provided by suppliers, advertisers, affiliates, sponsors of Sociedade Hoteleira de Turismo Sotelmo, SA and other third parties.

However, Sociedade Hoteleira de Turismo Sotelmo, SA does not control the content or links appearing on these pages and is not responsible for the practices adopted by such pages or websites. Sociedade Hoteleira de Turismo Sotelmo, SA advises Users to consult the privacy policies and terms and conditions of these pages.

Browsing or interacting with any other website, including those containing an external link to the Website, is subject to the terms and conditions of that website. Under no circumstances shall Sociedade Hoteleira de Turismo Sotelmo, SA be held responsible for such access or use.

DATA PROCESSING CARRIED OUT BY THE COMPANY THAT DEVELOPS AND MANAGES THE WEBSITE IN ITS CAPACITY AS AN INDEPENDENT DATA CONTROLLER

Without prejudice to the fact that Sociedade Hoteleira de Turismo Sotelmo, SA is responsible for the processing of data collected through the Website, as identified above in Section 1 of this Privacy Policy, we inform the User that MIRAIFUTURE PORTUGAL, LDA., with its registered office at Buganvília Plaza 1, Quinta do Lago, 8153-013 Almancil and Corporate Tax Identification Number (NIPC) 515 139 092, may, in specific circumstances, act as a Data Controller, independently determining the purposes and means of processing.

This applies, in particular, to data processed to ensure the operation, maintenance and security of the booking engine.

In such cases, the User’s data will be processed in accordance with the following information:

  • Purpose: to ensure the functionality, security and continuous improvement of the Website;
  • Lawful basis: legitimate interest;
  • Retention period: for the period strictly necessary to fulfil these purposes.

Mirai ensures that, even in these circumstances, it only processes data that is strictly necessary, adopting appropriate technical and organisational measures to guarantee its security and confidentiality.

The User may exercise the rights referred to in Section 9 by submitting a written request through any of the following means, specifying the right or rights they wish to exercise:

  • Email: portugal@mirai.com;
  • Postal address: Buganvília Plaza 1, Quinta do Lago, 8153-013 Almancil

The User may also exercise the rights provided for in Section 10.

CHANGES TO THE PRIVACY POLICY

To ensure that this document remains appropriate, Sociedade Hoteleira de Turismo Sotelmo, SA reserves the right to review this Policy at any time it deems appropriate. Users are therefore advised to check this Privacy Policy regularly and/or whenever they access the Website.

 

Last updated on 24/09/2026.